What are your delivery times & rates?

Standard delivery times;

Service	Delivery Time	Cost
UK Standard delivery	3-5 working days (Tracked & signed for)	£3.75
UK Express (Order before Midday)	Usually delivered within 1 working day (Tracked & signed for)	£5.50
UK Free Delivery over £40 spend	3-5 working days (Tracked & signed for)	Free
International Delivery (Anywhere outside of the UK)	On average 3-7 days however this may be subject to change	£39.99

A note on international deliveries...

All international orders are handled by FedEx via a fully tracked service. Shipping takes on average 3-7 days worldwide and tracking details can be accessed via your despatch email, or the Shop App.  *Please note, depending on specific territories and shipping rates, it is possible that we may not be able to fulfil your order. In this instance we will contact you regarding your order. 

Please note, on arrival to your chosen country, your order may be subject to customs and taxes charges external to our control. If you require any help with your order, please contact us at hello@soaksunday.com

Where can I buy Soak Sunday?
We’re currently available exclusively at soaksunday.com  

Can I change, update or cancel my order once I've placed it?
Email us at hello@soaksunday.com as soon as you can if you would like to cancel or change your order. We always aim to fulfil our orders as quickly and smoothly as possible, but we’ll do our best to process your request if possible.

How can I check the status of my order?
Go to your Account page and all the details will be there

Can I use more than one discount at once?
Unfortunately your order can only be processed with one discount, this includes discount codes and any site wide flash sales. 

How can I check the status of my order?
You can view order status on your Account page.

I'm having problems with the tracking.
 In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, reach out to us as at hello@soaksunday.com and we’ll help resolve the issue.

How can I edit my shipping address?
If your order is shipping to an incorrect address, email hello@soaksunday.com as soon as possible and we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.

Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process & complete your order the country in the billing address must be the same as the delivery address.

What can I do if my payment is declined?
Here’s a few things to check: is your card’s billing details (such as the security code & billing address) exactly match what you’ve entered into our system. Next, check the expiry date.

If all this info is correct your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact hello@soaksunday.com and we’ll do our best to help.