Need to know more about Soak Sunday. If you can't find the answer below, send us an email to email@example.com and a member of our team will get back to you as soon as possible.
SHOPPING & SHIPPING
What are your delivery times & rates?
We have multiple delivery options to get your parcel safely to you:
|UK Standard delivery||2-3 working days (Tracked & signed for)||£3.75|
|UK Express (Order before Midday)||Usually delivered within 1 working day (Tracked & signed for)||£5.50|
|International Delivery (Anywhere outside of the UK)||On average 3-7 days however this may be subject to change||£27.00|
A note on international deliveries...
All international orders are handled by FedEx via a fully tracked service. Shipping takes on average 3-7 days worldwide and tracking details can be accessed via your despatch email, or the Shop App.
Please note, on arrival to your chosen country, your order may be subject to customs and taxes charges external to our control. If you require any help with your order, please contact us at firstname.lastname@example.org
Where can I buy Soak Sunday?
We’re currently available exclusively at soaksunday.com
Can I change, update or cancel my order once I've placed it?
Email us at email@example.com as soon as you can if you would like to cancel or change your order. We always aim to fulfil our orders as quickly and smoothly as possible, but we’ll do our best to process your request if possible.
How can I check the status of my order?
Go to your Account page and all the details will be there
Can I use more than one discount at once?
Unfortunately your order can only be processed with one discount, this includes discount codes and any site wide flash sales.
How can I check the status of my order?
You can view order status on your Account page.
I'm having problems with the tracking.
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, reach out to us as at firstname.lastname@example.org and we’ll help resolve the issue.
How can I edit my shipping address?
If your order is shipping to an incorrect address, email email@example.com as soon as possible and we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.
Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process & complete your order the country in the billing address must be the same as the delivery address.
What can I do if my payment is declined?
Here’s a few things to check: is your card’s billing details (such as the security code & billing address) exactly match what you’ve entered into our system. Next, check the expiry date.
If all this info is correct your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact firstname.lastname@example.org and we’ll do our best to help.
RETURNS & REFUNDS
How do I place a return or exchange?
What’s your return policy?
If your item is damaged or not fit for use then please let us know and we will arrange for a refund or exchange.
To process your return please send an email at email@example.com letting us know your name, address & order number and we’ll help you place the return.
You will be refunded in full to your original form of payment. Unfortunately, we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
How long does it take to process a return?
Please allow 5-10 working day for your refund to be processed.
What should I do if I receive the wrong product?
If you received a product that looks completely different than the one you ordered please send us an email to firstname.lastname@example.org outlining the problem, giving your order number and we’ll be in touch shortly to sort this out.
PRODUCT & INGREDIENTS
How can I find out more information about a Soak Sunday product?
If you want any more information about any of our products, packaging, sourcing or otherwise just get in touch at email@example.com to talk to a member of our team.
Are Soak Sunday products natural?
Here at Soak Sunday our products are made with between 98-100% natural ingredients to nourish, soothe and rejuvenate mind, body and soul. That 2% is made up of dermatologically tested ingredients that are there to help enhance your bathing experience.
Can you recycle Soak Sunday packaging?
Sustainability is at the heart of what we do. Our 100% glass, aluminium and recycled and recyclable plastic components are delivered in boxes made with FSC certified board, printed with soy ink and are 100% recyclable.
Is Soak Sunday cruelty free or vegan?
We are both cruelty free and vegan. We firmly believe there is no reason to test on animals and we're super proud to be Leaping Bunny approved. This means we've been independently audited by the Cruelty Free International organisation to make sure we meet their strict criteria. A global programme, Leaping Bunny requires cruelty free standards that go above and beyond the normal legal requirements.
The internationally recognisable gold standard when it comes to cruelty-free products, being part of the Leaping Bunny programme means that we stick to a fixed cut-off date policy + proactively monitor all of our suppliers. Our supplier monitoring system is also independently audited.
If you're keen to find out more about Cruelty Free International, Leaping Bunny or the Leaping Bunny criteria, please visit www.crueltyfreeinternational.org.
Where are Soak Sunday products made?
Soak Sunday products are all made and manufactured in the UK. Unlike most brands, we own our research, development and manufacturing facilities, which means we formulate & create everything ourselves.
Talk to a Soak Sunday expert
If your question hasn’t been answered above please do send an email to firstname.lastname@example.org or get in touch with us on social @soaksunday and a member of the Soak Sunday team will happily answer any of your queries.